What is ISO 20000:2005 Certification

ISO 22000:2005 is an international standard developed by the International Organization for Standardization (ISO) that outlines the requirements for a Food Safety Management System (FSMS). It is designed for all organizations in the food chain, from farm to fork, to ensure that food is safe for consumption.

ISO 22000:2005 – Built on Principles That Drive Long-Term Success

  • Service Quality and Reliability

    ISO 20000:2005 sets the foundation for consistently delivering high-quality IT services. It ensures services are reliable, meet user needs, and support business goals.

  • Process-Based Management

    A strong emphasis on structured processes helps organizations manage service lifecycles — from planning and delivery to monitoring and continual improvement.

  • Integration with Business Strategy

    IT services aren’t isolated — they power your entire organization. ISO 20000 aligns IT with broader business objectives for measurable and meaningful results.

  • Customer-Centric Approach

    Understanding customer requirements and maintaining service levels builds trust. This principle drives better user satisfaction and long-term partnerships.

  • Continual Improvement

    The standard promotes a cycle of improvement. By monitoring performance and addressing weaknesses, organizations remain agile and efficient.

  • Performance Measurement

    Key metrics and service reporting provide visibility into service effectiveness. This enables informed decisions, faster problem resolution, and proactive management.

  • Accountability and Governance

    Clear roles, responsibilities, and communication frameworks lead to better governance and control of IT services across the organization.

Steps to Get Benefits of ISO 20000:2005  Certified

Step 1

Gap Analysis

Evaluate current IT processes for ISO 20000:2005 compliance gaps.

Step 2

Planning

Develop an IT Service Management System (SMS) aligned with business goals.

Step 3

Documentation

Create necessary policies, procedures, and SLAs for service delivery

Step 4

Implementation

Deploy the SMS across departments and train staff.

Step 5

Internal Audit

Conduct audits to ensure SMS effectiveness and identify improvements.

Step 6

Management Review

Top management reviews audit findings and service improvements.

Step 7

Certification Audit

External auditor verifies ISO 20000:2005 compliance.

Step 8

Certification Issued

Receive ISO 20000:2005 certification after successful audit (valid for 3 years with annual audits).

 

Benefits of ISO 20000:2005 Certification

ISO 20000:2005 certification ensures that IT services are consistently delivered with high quality, leading to better customer satisfaction.

By implementing best practices for IT service management, organizations streamline processes, reduce inefficiencies, and optimize resource use.

Helps identify, manage, and mitigate risks related to IT service management, ensuring continuity and minimizing service disruptions.

ISO 20000 certification differentiates your organization from competitors, showcasing your commitment to quality and customer satisfaction.

Efficient processes and improved service delivery help reduce operational costs and minimize wasteful expenditures.

Achieving ISO 20000 certification demonstrates to clients that your organization meets international standards, fostering trust and reliability.

The certification ensures that your organization complies with relevant regulations and industry standards for IT service management.